Refund policy
Last updated: 16 October 2026.
30-night sleep trial
You have 30 days from the day your parcel is delivered to request a return. Because these are worn at night and need a real week of sleep to judge, used items are accepted.
How to request one
Email support@sleephush.com with your order number and a short note on what went wrong. We reply with a return address. Please do not post anything back before you have it, as unannounced returns cannot always be matched to an order.
If the problem is fit, tell us which tip size you are using and what it is doing. In most cases we send a different tip size instead of processing a return.
What is refunded
- The price paid for the product, in full.
- Original shipping as well, where the item arrived faulty, damaged, or was not what you ordered.
- Original shipping is not refunded on a change of mind, and return postage is paid by you unless the item was faulty or wrong.
Timing
Refunds are issued to the original payment method within 3 business days of the returned parcel reaching us. The time it then takes to appear on your statement is set by your bank, typically 3 to 10 business days.
Faulty items
Silicone that splits, tears or becomes permanently hard within 12 months of purchase is treated as a fault rather than wear. Send a photograph and we will replace the item; the original does not need to be returned.
Hygiene
Returned items are not resold. They are disposed of on arrival.
Your statutory rights
Nothing here limits rights you have under consumer law in your country, including the right of withdrawal available to consumers in the United Kingdom and the European Union.
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